Privacy Policy

Effective Date: January 1, 2024  ·  Last Updated: May 1, 2025

Jack Spearman Whitlatch LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jackspearmanwhitlatchllc.com (the "Site") or otherwise interact with us.

Please read this policy carefully. By using our Site or services, you agree to the practices described herein. If you do not agree, please discontinue use of the Site.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete our contact or quote request form (name, email address, phone number, project details, budget range)
• Schedule a design consultation (name, contact information, availability preferences)
• Place a custom order or enter into a purchase agreement (billing and shipping address, payment information)
• Subscribe to our newsletter or marketing communications (email address)
• Correspond with us by email, phone, or in person

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location (city/state level)
• Browser type and version, operating system, device type
• Pages visited, time spent on pages, referral URLs
• Clicks, scroll depth, and other interaction data
• Cookie identifiers and similar tracking technologies

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie behavior through your browser settings. Disabling cookies may limit certain Site functionality.

We may use the following types of cookies:

• Essential cookies: Required for the Site to function properly.
• Analytics cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and process custom orders
• To schedule and conduct design consultations
• To communicate with you about your project, including progress updates and delivery scheduling
• To send you marketing communications about new collections, promotions, and events (with your consent)
• To improve the functionality, performance, and content of our Site
• To comply with legal obligations and enforce our Terms of Service
• To detect and prevent fraud, abuse, or security incidents
• To analyze trends and measure the effectiveness of our marketing campaigns

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

We may share your personal information with:

• Service providers: Third-party vendors who assist with website hosting, email delivery, payment processing, analytics, and delivery services — only to the extent necessary to provide their services to us.
• Professional advisors: Attorneys, accountants, and insurers, where necessary for legal or financial purposes.
• Law enforcement or government authorities: When required by law, court order, or to protect the rights and safety of our company, employees, or the public.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, where your information may be transferred as a business asset.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with applicable laws. Project-related information is typically retained for seven (7) years following project completion to honor our warranty obligations. Marketing data is retained until you opt out or request deletion.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails, or by contacting us directly.
• Data portability: Request your data in a commonly used, machine-readable format.
• Objection / Restriction: Object to or request restriction of certain processing activities.

To exercise any of these rights, contact us at js.w@jackspearmanwhitlatchllc.com. We will respond within 30 days.

6. Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites, social media platforms, or other services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, the right to opt out of sale of personal information, and the right to non-discrimination for exercising your rights. We do not sell personal information. To submit a CCPA request, contact us at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Material changes will be communicated to known subscribers by email.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Jack Spearman Whitlatch LLC
• 712 N 24th St, Paducah, KY 42001
• Email: js.w@jackspearmanwhitlatchllc.com
• Phone: +1 (606) 442-8843